{"id":61,"date":"2025-10-20T21:07:25","date_gmt":"2025-10-20T19:07:25","guid":{"rendered":"https:\/\/leramoneurdeseglien.bzh\/?page_id=61"},"modified":"2025-10-20T21:07:25","modified_gmt":"2025-10-20T19:07:25","slug":"conditions-generales-de-ventes","status":"publish","type":"page","link":"https:\/\/www.leramoneurdeseglien.bzh\/en\/conditions-generales-de-ventes\/","title":{"rendered":"General terms and conditions of sale"},"content":{"rendered":"<h2 class=\"wp-block-heading\">\ud83e\uddfe TERMS AND CONDITIONS OF SALE (CGV)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Le Ramoneur de S\u00e9glien<\/h3>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 1: LEGAL STATUS<\/h3>\n\n\n\n<p>Le Ramoneur de S\u00e9glien is a self-employed company subject to VAT. Intracommunity VAT number : <strong>FR 65929802668<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 2: CIVIL LIABILITY INSURANCE<\/h3>\n\n\n\n<p>The company is insured for professional civil liability with MAAF under contract number : <strong>156199381 G - MCE - 001<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 3: LIMITS OF LIABILITY<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1. Compliance obligation<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers must ensure that their installations comply with current standards (<strong>NF DTU 24.1 and 24.2<\/strong>).<\/li>\n\n\n\n<li>Any non-compliance found will be reported, and no chimney sweeping certificate will be issued if the installation is deemed to be dangerous or out of standard.<\/li>\n\n\n\n<li>It is the customer's responsibility to comply with the maintenance and inspection frequencies imposed by law, in particular those of the <strong>Decree no. 2023-641<\/strong> and <strong>Standard Departmental Health Regulations (RSDT)<\/strong>.<\/li>\n\n\n\n<li>The company accepts no responsibility if the installation has been modified or repaired by an unqualified or unlicensed person.<\/li>\n\n\n\n<li>If the waterproofing is not inspected periodically (every 3 years - NF DTU 24.11 P1, art. 14.6 and appendix C), the company cannot be held responsible for any subsequent waterproofing defects.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2. Intervention on specific equipment<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pellet stoves :<\/strong> intervention is limited to cleaning the flue. Restarting and adjustments must be carried out by an authorised technician.<\/li>\n\n\n\n<li><strong>Oil or gas boilers :<\/strong> restarting must be carried out by a qualified heating engineer.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. Liability for cracks or damage<\/h4>\n\n\n\n<p>The company accepts no responsibility for cracks or breakage in the refractory boards (vermiculite, chamotte) used for chimney sweeping.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3 bis. Intervention supplements<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A surcharge of between 0 and 20 \u20ac may be applied depending on the complexity of removing\/reassembling the deflectors.<\/li>\n\n\n\n<li>A supplement of \u20ac70 is charged for <strong>Mass production stoves (PDM)<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4. Elements not visible or inaccessible<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No diagnosis can be carried out on parts that are not visible or inaccessible. The customer must guarantee their accessibility.<\/li>\n\n\n\n<li>If access is refused, the company cannot be held responsible.<\/li>\n\n\n\n<li>In accordance with <strong>Decree no. 2023-641 of 20 July 2023<\/strong>, In addition, the professional is obliged to check the condition of the stumps and accessories (caps, bolsters, hoovers, etc.).<\/li>\n\n\n\n<li>Chimney sweeping must ensure that there is sufficient draught and that the combustion air supply is not obstructed.<\/li>\n\n\n\n<li>In the event of damaged, incorrectly installed or non-compliant pipework, the work may be refused and a fee may be charged. <strong>fault report<\/strong> will be given to the customer.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">5. Cleanliness of the premises<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The company makes every effort to limit dust, but some deposits (soot, bistre, cullet) may persist.<\/li>\n\n\n\n<li>The customer must protect sensitive areas around the work site.<\/li>\n\n\n\n<li>Deposits may occur on porous materials (stone, rendering, untreated wood). The company cannot be held responsible for persistent stains.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">6. Casing and finishing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the required components (collar, cap, etc.) are missing, sweeping may be impossible or risky.<\/li>\n\n\n\n<li>Anti-volatile grilles are not recommended because they interfere with the draught. The company may refuse to carry out the work if a risk is identified.<\/li>\n\n\n\n<li>A rain cap that complies with standards is recommended.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">7. Moss removal from roofs<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The aim of the treatment is to eliminate moss and lichen, not to guarantee an aesthetic result.<\/li>\n\n\n\n<li>The results depend on the condition of the roof. Subsequent seepage is not the responsibility of the contractor.<\/li>\n\n\n\n<li>A second pass may be offered within 12 months, charged at 50 % of the initial rate.<\/li>\n\n\n\n<li>It is advisable to check gutters and drains after work has been carried out.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">8. Force majeure<\/h4>\n\n\n\n<p>The company cannot be held responsible for delays or non-performance in the event of force majeure (bad weather, vehicle breakdown, health problems, etc.).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 4: CANCELLATION POLICY<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellation within 24 hours: 50 % of the invoiced amount.<\/li>\n\n\n\n<li>Same-day cancellation or unjustified absence: 100 % charged.<\/li>\n\n\n\n<li>Non-compliant installation: \u20ac35 for removal and \u201cgenerator not swept\u201d certificate.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 5: SWEEPING METHODS AND CONDITIONS<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1. Preferred method<\/h4>\n\n\n\n<p>Chimney sweeping is carried out <strong>from below<\/strong> as far as possible, for reasons of safety and cleanliness. If this is not possible, soot removal from above may be considered, depending on access conditions and technical compliance.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Conditions for refusal<\/h4>\n\n\n\n<p>The company reserves the right to refuse any work that is unsafe, non-compliant or imposed from above without technical justification.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Before and after precautions<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer must ensure that the appliance is switched off and cold.<\/li>\n\n\n\n<li>The space around the fireplace must be kept clear.<\/li>\n\n\n\n<li>A visual vacuity test is carried out at the end of the procedure.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4. Customer's obligation<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Guarantee secure access.<\/li>\n\n\n\n<li>Comply with legal frequency requirements (Decree 2023-641 and RSDT).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 6: CHIMNEY SWEEPING CERTIFICATE<\/h3>\n\n\n\n<p>At the end of each session, a <strong>chimney sweeping certificate<\/strong> is given to the customer within fifteen working days. This document is required by insurance companies in the event of a claim.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 7: PAYMENT TERMS<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payments accepted: cash, cheque, bank transfer.<\/li>\n\n\n\n<li>Maximum term: 30 days from date of invoice.<\/li>\n\n\n\n<li>Late payment penalties: 10 % of the amount due + fixed penalty of \u20ac40 (article L441-10 of the French Commercial Code).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 8: IMAGE RIGHTS<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Photographs taken during the operation may be stored for evidence purposes and used for company communications (website, social networks).<\/li>\n\n\n\n<li>The customer may object to this at any time by simple written request.<\/li>\n\n\n\n<li>Images are kept for a maximum of 5 years, unless required by law or expert appraisal.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 9: DISPUTES AND MEDIATION<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1. Amicable settlement<\/h4>\n\n\n\n<p>In the event of a dispute, the customer is invited to contact the company to find an amicable solution (by post or email with supporting documents).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Mediation<\/h4>\n\n\n\n<p>In accordance with Article L.612-1 of the French Consumer Code, the customer may have free recourse to a mediator via the European platform : <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Legal action<\/h4>\n\n\n\n<p>Failing agreement, any dispute will be referred to the <strong>Lorient court<\/strong>. The applicable law is <strong>French law<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ARTICLE 10: FINAL PROVISIONS<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If one clause is deemed invalid, the others remain valid.<\/li>\n\n\n\n<li>Acceptance of these General Terms and Conditions takes effect as soon as an appointment is confirmed or a quotation is signed.<\/li>\n<\/ul>\n\n\n\n<p>These General Terms and Conditions of Sale guarantee a clear and professional framework for each intervention.<br><strong>Thank you for your confidence.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83e\uddfe CONDITIONS G\u00c9N\u00c9RALES DE VENTE (CGV) Le Ramoneur de S\u00e9glien ARTICLE 1 : STATUT JURIDIQUE Le Ramoneur de S\u00e9glien est une auto-entreprise soumise \u00e0 la TVA. Num\u00e9ro de TVA intracommunautaire : FR 65929802668. ARTICLE 2 : ASSURANCE RESPONSABILIT\u00c9 CIVILE L\u2019entreprise est assur\u00e9e en responsabilit\u00e9 civile professionnelle aupr\u00e8s de le MAAF sous le num\u00e9ro de contrat&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-61","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.leramoneurdeseglien.bzh\/en\/wp-json\/wp\/v2\/pages\/61","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.leramoneurdeseglien.bzh\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.leramoneurdeseglien.bzh\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.leramoneurdeseglien.bzh\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.leramoneurdeseglien.bzh\/en\/wp-json\/wp\/v2\/comments?post=61"}],"version-history":[{"count":1,"href":"https:\/\/www.leramoneurdeseglien.bzh\/en\/wp-json\/wp\/v2\/pages\/61\/revisions"}],"predecessor-version":[{"id":62,"href":"https:\/\/www.leramoneurdeseglien.bzh\/en\/wp-json\/wp\/v2\/pages\/61\/revisions\/62"}],"wp:attachment":[{"href":"https:\/\/www.leramoneurdeseglien.bzh\/en\/wp-json\/wp\/v2\/media?parent=61"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}